Politique de remboursement

At NURA™, we want you to feel completely confident in your purchase. That’s why we offer a 30-day return policy, giving you 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible, your item must be in the same condition that you received it—unused, in its original packaging, and with proof of purchase.

How to Start a Return

To initiate a return, please contact us at support@officialnura.com.

Please note: Returns sent without prior approval will not be accepted. Once your return is approved, we will provide clear instructions on how to send your item back.

Damages and Issues

Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately so we can make it right.

Exceptions & Non-Returnable Items

Certain items cannot be returned, including personal care goods, customized items, and gift cards. Sale items are also non-refundable unless defective.

Exchanges

To exchange an item, we recommend returning your original item and placing a new order once your return is approved.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.