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At Solvane, we want you to feel completely confident in your purchase. That’s why we offer a 60-day return policy, giving you 60 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item should be in the same condition that you received it, with its original packaging where applicable, along with proof of purchase.

For hygiene-sensitive products, items that have been significantly used, altered, or damaged after delivery may not be eligible for return unless they arrived damaged or defective.

How to Start a Return

To request a return, please contact Solvane through our customer support channel.

Please note: Returns sent without prior approval may not be accepted. Once your return request is approved, we will provide clear instructions on how and where to send your item.

Damages and Issues

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, contact Solvane as soon as possible so we can review the issue and make it right.

Exceptions & Non-Returnable Items

Certain items may not be eligible for return for hygiene, safety, or customization reasons. This may include products that have been heavily used, altered, damaged after delivery, personalized items, and gift cards.

Items that arrive damaged, defective, or incorrect will still be reviewed by Solvane regardless of these exceptions.

Exchanges

If you would like a different item, the simplest option is to request a return for your original product and place a new order once your return has been approved.

Refunds

Once your return has been received and inspected, we will notify you of the approval status. If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund in your account.